Back in May of this year, IBM began an initiative that would allow its employees to choose a Mac for the first time. Apparently that decision has been a boon for the company in a variety of ways, one of which is IT.
Fletcher Previn is the Vice President of Workplace-as-a-Service for IBM, and he was recently tasked with talking on stage during the JAMF Nation User Conference (JNUC) where he offered some insights into the rollout of Mac products at IBM, and how that has impacted its employees and internal IT staff. According to Previn, the introduction of Macs has simply boosted efficiency for the aforementioned IT staff.
That translates into the numbers, which Previn said the company has only 24 staff members on hand for the Help Desk of its Mac and iOS users, which now number around 130,000. Breaking that down further, it shows that IBM has one Help Desk support staff for every 5,375 employees with an Apple product. According to Previn that’s not a bad deal, because only 5 percent of those Apple product users are calling into the Help Desk for support. Compare that to the 40% of PC users that are calling in.
Previn would go on to say that buying Macs is saving IBM money in the long run, and that the added value even goes as far as the longevity of the Apple devices while at work.
[via Apple Insider]
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